Refunds
This page covers all three options: Starter, Builder and Pro.
1. The course (the modules on this site and the bonus files)
The course is digital content that you get straight away. At checkout you asked for immediate access and agreed that you lose your 14-day right to cancel as soon as the download or access starts. Because of that, the course can't be refunded once you've been given access.
What you agreed to at checkout:
“I want immediate access to this digital course. I understand that once the download or access starts, I lose my 14-day right to cancel and the course files are non-refundable.”
2. 1-to-1 calls
Starter has no calls, so there is nothing else to refund.
Builder (1 call) and Pro (3 calls): calls are a service, so they're treated separately from the course.
- Within 14 days of buying: if you change your mind, email me and I'll refund £30 for each unused call. That's £30 for the Builder call, or up to £90 for all 3 Pro calls. The rest of the price is for the digital course and isn't refunded.
- After 14 days: unused calls aren't refunded, but you can still book them until 3 months after your purchase date.
- Calls you've already taken aren't refunded.
- If I can't give you a call that you tried to book in time, I'll extend your deadline or refund that call at the same rate.
In Pro, the done-with-you setup happens on your calls, so it follows the same rule.
Paying in 3 instalments (Pro only)
You can pay £450 once, or 3 payments of £150 (£450 in total, the same price), one payment every 4 weeks. The plan is one purchase paid in parts. It isn't a subscription you can stop part-way: at checkout you agree to make all 3 payments.
| After payment | What is released to you |
|---|---|
| 1 | The Starter edition of the course, the prompt library and email support |
| 2 | The Builder edition, the skill and Project templates, the private group and your first call |
| 3 | The Pro edition, the full plugin and connector list, your done-with-you setup and your other two calls |
- If a payment fails, you have 7 days to put it right. Until then, support, calls, the group and the next release are paused.
- If a payment is disputed or charged back when I've delivered what was paid for, support, calls, the group, updates and your access to the course all end. I send your bank the terms you agreed to at checkout and the record of what was delivered and accessed, and any unpaid balance is still owed.
- Refunds on the plan follow the rules above, and can never be more than you've paid so far.
Have a problem with a payment? Email me first. It's faster than a bank dispute and I'll sort it out.
3. If something is wrong with the course
If part of the course is faulty, won't open, or isn't what was described, email me and I'll fix or replace it. If I can't put it right, you're entitled to a price reduction or a refund under the Consumer Rights Act 2015.
4. How to ask
Email [SUPPORT EMAIL] from the address you bought with and include your order number. I reply in my normal support hours (Monday to Friday, 9am to 6pm UK time). Refunds go back to the payment method you used.
Your legal rights: None of this affects your legal rights. Nothing on this page takes away the rights you have under UK consumer law.